Cancellation & Refunds
All our shipments are inspected carefully before dispatch. If you receive a product in a sub-optimal state, kindly notify us within 4 days of the date of delivery.
Acceptable Reasons
- Damaged, Leaking, or Tampered Product
- Broken Product or Packaging
- Wrong Product Delivered
- Product Post Expiration Date
- Incomplete Order / Missing Products
Unacceptable Reasons
- Opened / Used / Altered products
- Original Packaging/Labels missing
- Request made after 4 days of delivery
- Report of damage after 4 days of delivery
- Any reason apart from manufacturing defect
Return Process
You can initiate the return process by mailing us at support@sshyn.com.
Requirement: An email with photos of the damaged/incorrect product must be sent within 4 days from the date of delivery.
Once the request is approved, a refund or replacement will be issued.
Refund Policy
Online Payments: Refund to original source within 7 working days. Shipping charges are non-refundable.
COD Orders: Refund to your bank account within 14 working days. Shipping and COD charges are non-refundable.
Cancellation Policy
You can cancel your order anytime by sending us an email at support@sshyn.com before the order is shipped. Orders once shipped are not eligible for cancellation.
For cancelled prepaid orders, the refund shall be processed within 7-10 business days after the cancellation request has been acknowledged.
